How to file an Amazon reimbursement claim

Before filing an Amazon reimbursement claim, establish an eligible, unresolved discrepancy. Match the event to inventory, shipment or order records and check for an existing reimbursement. The goal is a clear, documented case that Amazon can investigate.

This is a preparation checklist, not a walkthrough captured from a signed-in account. Seller Central screens and submission routes can vary by marketplace and claim type. Use the current route shown in your account and read the policy guide first.

1. Confirm the claim type and dates

Record the marketplace and classify the event: shipment discrepancy, fulfillment-center loss or damage, customer return, or removal order. Read the applicable FBA inventory reimbursement policy and note the event date, first eligible filing date and deadline. Do not use a generic date range from another marketplace.

2. Check whether Amazon has already resolved it

Review the relevant inventory and reimbursement records. Amazon’s portal guidance describes eligible, in-progress and resolved views for customer-related defects. Where those views are available in your account, use them to distinguish a claimable issue from an ongoing investigation or completed resolution.

Also check your team’s case log. If another person or provider has filed the same event, coordinate using the existing case ID. Do not submit the same quantity again simply because it still appears in an old export.

3. Assemble the evidence packet

• Seller account marketplace and the claim category.
• SKU, ASIN or FNSKU and the number of affected units.
• Shipment ID, Amazon order ID or removal-order ID, as applicable.
• Event dates and the report rows that show the discrepancy.
• Supporting delivery, receipt or condition documents required for that claim.
• Existing case IDs and reimbursement records.
• Cost documentation if requested under the applicable valuation rule.

Export the relevant reports and label each attachment by event and date. Include the exact rows that support the quantity. A broad account screenshot is less useful than a record tied to the claimed units.

4. Use the applicable submission route

Open the claim or investigation route linked from the relevant policy, portal or shipment page. Complete its fields using the evidence packet. If the route directs you to Seller Support, use the matching issue category and provide a concise explanation.

Keep statements factual. Do not calculate an amount from retail price when a different valuation rule applies, or describe the result as guaranteed.

5. Track the case and reconcile the outcome

Save the submission date, case ID, attachments and assigned owner. Respond to requests for more information in the same case where possible. When Amazon resolves it, match the decision to the inventory event and reimbursement transaction.

If the amount or decision appears inconsistent, identify the specific evidence or valuation issue and use the available review route within its applicable window. A closed case and a cash credit are different records; reconcile both before marking the issue complete.

Decide which work to keep in-house

A team can use tools to prepare records while retaining control of filing. A managed service can take on investigation and follow-up, depending on its agreement. Read the fee guide before deciding, or talk to Alfredo about the reimbursement workflow currently available from Rivet Rocket.

Follow the claim-specific review

For order and return timelines, read the FBA returns reimbursement guide. For warehouse inventory events and restoration records, use the lost-inventory reimbursement guide.

Save a case log before you submit

Download the blank reimbursement case log (CSV). Keep one row per investigated event. It includes fields for identifiers, policy dates, evidence, prior resolutions, the filing owner and the outcome. It contains column headers only and does not determine eligibility or calculate deadlines.

Use your current Seller Central account to fill the route, required documents and claim window. Leave a field unverified until a source supports it. A tool-generated record and this checklist do not replace Amazon’s eligibility decision.